Orders ship within 3–5 business days from our U.S. warehouse. Delivery time depends on your chosen shipping method at checkout. You’ll receive tracking info once your order leaves our facility.

We currently ship within the U.S. only. International delivery options are under review for future releases.

We review returns and replacements on a case-by-case basis, with the goal of ensuring a great customer experience. Approved returns must be requested within 14 days of delivery and returned in their original condition and packaging. The puzzle must remain unopened in its original sealed plastic bag. If you need assistance with a recent purchase, please contact us at help@cinemapuzzles.com.Please note that monthly Puzzle Club items are non-returnable.

Returns should be sent to:

Cinema Puzzles

Attn: Returns

777 E Park Drive

Tonawanda, NY 14150

1. Contact us to submit a return.
2. Once approved, you’ll receive instructions for return shipment.
3. Refunds are processed within 5–7 business days after we receive the returned item.

If your puzzle arrives incomplete or damaged, contact support@cinemapuzzles.com within 14 days and we will replace the product.

Opened puzzles, used products, or digital gift cards cannot be returned.

Refunds are credited to your original payment method. Shipping costs are non-refundable unless the return is due to our error.